delivery information

UK ORDERS

Standard Delivery – Royal Mail 1st Class

FREE on all orders over £10 in the UK Mainland.

Orders below £10 will be subject to a charge of £2.

Please note this method of delivery is untracked and we cannot accept liability for delayed or missing parcels.

Want it faster?

If you're in a rush or want extra peace of mind, we recommend

Royal Mail Signed For – £3.50

Royal Mail Special Delivery Guaranteed by 1pm – £7 

Please select your chosen delivery method from the drop down box during checkout.

DISPATCH SCHEDULE FOR 2021

Our stock levels will be updated daily and all our items are usually held on our premises. The launch is estimated for the start of March 2021 and the store will remain open until Ramadan begins, with the exception of a short weekend opening (tbc). Pre-order items will be sent out on the date on the description page after which we will follow a twice-weekly schedule, dates tbc. To meet the dispatch, please place your order by 4pm on the previous day.

COVID-19 INFORMATION

 

Due to uncertain times and delays being experienced at Royal Mail, we recommend you place your orders in plenty time so that you have your items before you need them. For up-to-date information, please read Royal Mail's official Coronavirus page here.

By placing an order you acknowledge and accept the risk of delayed deliveries and will allow (in extreme cases) upto 15 working days for your order to arrive.

PLEASE NOTE: All enquiries about orders must be emailed to hi@livelovegift.com or submitted using the form on the Contact page. Please include your full name and order number to help us respond efficiently. We cannot respond to order enquiries via Instagram DMs. Please allow 48 hours for a reply.

INTERNATIONAL ORDERS

 

We plan to open International orders for 2021, however as the situation around Covid-19 is changing rapidly we cannot take responsibilty for the likely delays. Please be prepared and shop early!

returns

Returns happen and it's ok! We want satisfied customers, so please look over these instructions and then contact us

  1. We accept returned items in their original, unopened packaging, in most cases within 28 days* of the shipping date.

  2. Contact us giving your original order number and let us know which item you want a refund on. 

  3. Pop the item in the mail to us together with the order number. When we get it, we'll refund you the value of the item and let you know.

Please note:

 

  • *Some items are seasonal and time bound. These will have a 'Last returns date' listed on the product page. After this date, we can't give refunds, even if it's within 28 days of the shipping date. In most cases, made to order items also can't be returned or cancelled once the order has been accepted. This will be called out in the Returns section of each listing.

  • We recommend using Royal Mail Signed For as we cannot accept liability for returned items that go missing in the post.

  • We cannot refund the returns postage.

  • If you believe the item was delivered damaged, please let us know within 2 days of receiving it and we'll work with you to resolve the issue.

  • To cancel your order, please contact us as soon as possible. If your order hasn't been shipped, we'll issue you a refund. Once shipped, we'll issue you the refund once we receive the item back in the original shipped condition.

Designing and creating stationery for Ramadan and Eid that's on-trend, quirky, contemporary that you will love to give and gift! 

Always raising the standard of Islamic lifestyle products. Live Love Gift is a trading name of Live Love Gift Ltd. ©2020 Live Love Gift Ltd. All rights reserved.